Terms of Service

Effective Date: May 30, 2026  |  Last Updated: May 30, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Pizza Luce ("Company," "we," "us," or "our"), the owner and operator of the website located at pizzaluce-food.click (the "Website"). By accessing, browsing, or using this Website, placing an order, creating an account, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference.

If you are accessing or using our Website on behalf of a business entity or organization, you represent and warrant that you have the authority to bind such entity to these Terms. In such cases, "you" and "your" will also refer to that entity.

You must be at least eighteen (18) years of age to use our services or place orders through our Website. By agreeing to these Terms, you represent and warrant that you are at least 18 years of age or, if you are between the ages of 13 and 17, that you have obtained verifiable parental or guardian consent to use this Website. We do not knowingly provide services to individuals under the age of 13.

These Terms apply to all visitors, users, customers, and others who access or use the Website, whether or not they have registered an account or completed a purchase.

2. Description of Services

Pizza Luce is a food service business operating in the United States. Through our Website at pizzaluce-food.click, we offer the following services:

• Online Food Ordering: Customers may browse our menu and place orders for pickup and/or delivery, subject to availability and geographic service area.
• Menu Information: We provide descriptions, pricing, ingredient information, and images related to our food and beverage offerings.
• Account Services: Registered users may create an account to manage order history, save preferences, and receive promotional communications.
• Customer Support: We offer assistance regarding orders, complaints, and general inquiries through our designated contact channels.
• Promotions and Loyalty Programs: From time to time, we may offer promotional deals, discount codes, rewards programs, or special offers through the Website.
• Catering and Group Orders: We may offer catering services or large-group ordering capabilities, subject to separate terms and availability.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

All food items are subject to availability. We reserve the right to substitute ingredients or items of comparable quality when necessary, and to update menu offerings without prior notice. Nutritional, allergen, and ingredient information provided on our Website is offered for general informational purposes and may not account for variations in preparation, cross-contact situations, or regional ingredient differences.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of using our Website and services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order, including your name, address, contact details, and payment information.
• Maintain and promptly update your account information to ensure it remains accurate, current, and complete.
• Keep your account credentials, passwords, and security information confidential and not share them with third parties.
• Notify us immediately at [email protected] if you suspect any unauthorized access to or use of your account.
• Use the Website and services only for lawful purposes and in compliance with all applicable federal, state, and local laws and regulations.
• Be solely responsible for all activity conducted through your account.
• Ensure that any individuals who receive food items ordered through your account are of the appropriate age for age-restricted products, if applicable.

3.2 Prohibited Activities

You agree not to engage in any of the following prohibited activities while using our Website or services:

• Using the Website for any fraudulent, deceptive, or unlawful purpose, including placing false or unauthorized orders.
• Impersonating any person or entity, or falsely representing your affiliation with any person or entity.
• Using automated systems, bots, scrapers, crawlers, or other automated tools to access, extract, or copy data from our Website without express written permission.
• Attempting to probe, scan, or test the vulnerability of our system or network, or breach any security or authentication measures.
• Uploading, transmitting, or distributing any malicious code, viruses, trojans, worms, or any other harmful software through our Website.
• Interfering with or disrupting the integrity, performance, or availability of our Website, servers, or networks.
• Collecting or harvesting personally identifiable information from our Website without authorization.
• Using our Website to send unsolicited commercial communications (spam).
• Engaging in any conduct that restricts or inhibits any other user from using or enjoying our Website.
• Reproducing, duplicating, copying, selling, or exploiting any portion of the Website or services for commercial purposes without our express written consent.
• Submitting false, misleading, or defamatory reviews or feedback about our products or services.
• Attempting to circumvent any pricing mechanism, discount policy, or loyalty program through fraudulent means.

Violation of any of the prohibited activities listed above may result in immediate termination of your account, cancellation of pending orders, and potential referral to law enforcement authorities. We reserve the right to seek all available legal remedies for any violation of these Terms.

4. Intellectual Property Rights

The Website and all of its contents, features, and functionality — including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, and the selection and arrangement thereof — are the exclusive property of Pizza Luce and/or its licensors and are protected by United States copyright, trademark, trade secret, patent, and other intellectual property laws.

All trademarks, service marks, logos, and trade names displayed on our Website, including "Pizza Luce" and associated branding, are the registered or unregistered trademarks of Pizza Luce or its licensors in the United States and other jurisdictions. Nothing in these Terms grants you any right or license to use any trademark, logo, or other proprietary mark of Pizza Luce or its licensors.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Website for your personal, non-commercial use, strictly in accordance with these Terms. This license does not include:

• Any resale or commercial use of our Website or its contents.
• Any collection and use of any product listings, descriptions, or prices.
• Any derivative use of our Website or its contents.
• Any downloading or copying of account information for the benefit of another merchant.
• Any use of data mining, robots, or similar data gathering and extraction tools.

If you submit feedback, suggestions, reviews, or other content to us ("User Content"), you grant Pizza Luce a worldwide, royalty-free, irrevocable, perpetual, sublicensable license to use, reproduce, modify, publish, translate, distribute, and display such User Content in any media, without compensation to you. You represent and warrant that you own or have the necessary rights to submit such User Content and that it does not infringe the intellectual property rights, privacy rights, or any other rights of any third party.

5. Payment Terms

5.1 Pricing and Fees

All prices displayed on our Website are in United States Dollars (USD) and are subject to change without notice. Applicable sales taxes, delivery fees, service charges, and any other applicable fees will be disclosed during the checkout process before you complete your order. We reserve the right to correct any pricing errors, even after an order has been placed.

5.2 Payment Methods

We accept payment through the methods indicated on our Website at the time of checkout, which may include major credit cards, debit cards, and other accepted digital payment methods. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge the applicable amount for your order.

5.3 Order Confirmation

Your receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to cancel any order at any time for reasons including but not limited to product unavailability, service area limitations, suspected fraud, or errors in pricing or product information. If your order is cancelled, we will provide a full refund using the original payment method.

5.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been prepared or is in transit. If you experience a quality issue, incorrect order, or other service failure, please contact us within a reasonable time at [email protected] so we may review your claim and offer an appropriate resolution, which may include a replacement order, store credit, or partial refund at our sole discretion.

5.5 Promotional Codes and Discounts

Any promotional codes, discount offers, or loyalty rewards are subject to their own specific terms and conditions and may be subject to expiration dates, usage limits, or other restrictions. We reserve the right to revoke or modify any promotional offer at any time for misuse or violation of these Terms.

6. Limitation of Liability

To the fullest extent permitted by applicable law, including applicable federal and state laws in the United States, Pizza Luce and its officers, directors, employees, agents, affiliates, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, revenue, data, goodwill, business opportunities, or other intangible losses, arising out of or relating to:

• Your access to or use of, or inability to access or use, our Website or services.
• Any conduct or content of any third party on the Website.
• Any content obtained from our Website.
• Unauthorized access, use, or alteration of your transmissions or content.
• Errors, inaccuracies, or omissions in any menu content, pricing, or product descriptions.
• Allergic reactions, food sensitivities, or adverse health events related to consumption of our products, to the extent permitted by law.
• Delays or failures in delivery caused by circumstances beyond our reasonable control.

In no event shall our total aggregate liability to you for all claims arising out of or relating to these Terms or your use of our services exceed the greater of (a) the total amount paid by you to Pizza Luce during the three (3) month period immediately preceding the event giving rise to the claim, or (b) One Hundred United States Dollars ($100.00).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by applicable law.

7. Disclaimers

Our Website and all services provided therein are offered on an "AS IS" and "AS AVAILABLE" basis, without any warranties of any kind, either express or implied. To the fullest extent permitted by applicable law, Pizza Luce expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
• Warranties that the Website will be uninterrupted, error-free, secure, or free from viruses or other harmful components.
• Warranties regarding the accuracy, reliability, timeliness, or completeness of any content, information, or materials provided on or through the Website.
• Warranties regarding the results that may be obtained from the use of the Website or services.

Pizza Luce does not warrant or guarantee that your use of the Website will meet your requirements or expectations. We make no representation or warranty regarding the suitability, safety, or quality of any food product for individuals with specific dietary restrictions, allergies, or medical conditions. Customers with food allergies or other dietary concerns are strongly encouraged to contact us directly before placing an order.

References to any third-party products, services, websites, or resources on our Website do not constitute or imply an endorsement, sponsorship, or recommendation by Pizza Luce. We have no control over and assume no responsibility for the content, practices, or availability of third-party websites.

8. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Luce and its officers, directors, employees, agents, contractors, licensors, suppliers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service.
• Your use or misuse of the Website or services.
• Your violation of any applicable federal, state, or local law or regulation.
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or contractual rights.
• Any User Content you submit, post, or transmit through the Website.
• Your negligence, willful misconduct, or fraudulent actions.
• Any claim brought by a third party arising from your use of the Website or services.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. You agree not to settle any matter without our prior written consent.

9. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States and the applicable laws of the state in which Pizza Luce operates, without regard to conflict of law principles. Specifically:

• Federal law, including the Federal Trade Commission Act (15 U.S.C. § 45 et seq.), governs consumer protection standards applicable to our business practices.
• Where applicable, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) may apply to residents of California with respect to their personal data rights.
• Food safety and labeling standards are governed by the applicable regulations of the U.S. Food and Drug Administration (FDA) and other relevant federal and state regulatory bodies.

Any legal action or proceeding arising out of or relating to these Terms or your use of our Website or services shall be brought exclusively in the federal or state courts of competent jurisdiction in the United States. You hereby consent and submit to the personal jurisdiction of such courts for the purpose of litigating any such claims. You waive any objection to the laying of venue of any such proceeding in such courts.

10. Dispute Resolution

10.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact Pizza Luce by sending a written description of your claim to [email protected]. We will attempt in good faith to resolve the dispute informally within thirty (30) days of receiving your written notice. If the matter cannot be resolved informally within this period, either party may proceed to the formal dispute resolution process described below.

10.2 Binding Arbitration

Except as otherwise provided below, any dispute, claim, or controversy arising out of or relating to these Terms, or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration before a neutral arbitrator in accordance with the American Arbitration Association (AAA) Consumer Arbitration Rules, as currently in effect and available at www.adr.org. The arbitration shall be conducted in the English language. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

10.3 Class Action Waiver

You agree that any arbitration or legal proceeding shall be conducted solely on an individual basis, and not in a class, consolidated, or representative action. You hereby waive any right to bring or participate in any class action lawsuit, class-wide arbitration, private attorney general action, or any other representative proceeding against Pizza Luce. The arbitrator shall have no authority to consolidate more than one person's claims or to preside over any form of a representative or class proceeding.

10.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidential information, or other proprietary rights, pending arbitration. Nothing in this section shall limit either party's right to seek relief from the applicable small claims court for disputes within the court's jurisdiction.

11. Term and Termination

These Terms of Service are effective as of the date you first access or use our Website and will remain in full force and effect while you continue to use our services.

We reserve the right, in our sole discretion and without prior notice, to:

• Suspend or terminate your account or access to any portion of our Website or services for any reason, including violation of these Terms.
• Cancel any pending orders associated with a terminated account.
• Refuse service to any individual or entity at any time.
• Modify, discontinue, or temporarily suspend access to the Website or any of its features.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Termination of your account does not affect any rights or obligations that arose prior to the date of termination.

Upon termination of your account or access to our services, the following provisions of these Terms shall survive: Intellectual Property Rights, Payment Terms (with respect to outstanding obligations), Limitation of Liability, Disclaimers, Indemnification, Governing Law and Jurisdiction, Dispute Resolution, and any other provisions that by their nature should survive termination.

12. Changes to Terms

Pizza Luce reserves the right to modify, update, or revise these Terms of Service at any time at our sole discretion. When we make material changes to these Terms, we will notify you by one or more of the following methods:

• Posting the updated Terms on our Website at pizzaluce-food.click with a revised "Last Updated" date.
• Sending a notification email to the address associated with your account.
• Displaying a prominent notice on our Website's homepage or ordering interface.

Your continued use of the Website or services after the effective date of any amended Terms constitutes your acceptance of and agreement to be bound by the revised Terms. If you do not agree to the revised Terms, you must discontinue using our Website and services. We encourage you to review these Terms periodically to stay informed of any updates.

For non-material changes (such as typographical corrections, formatting updates, or clarifications that do not affect your rights or obligations), we may update these Terms without formal notice. The "Last Updated" date at the top of this page will always reflect when the Terms were most recently revised.

13. Severability

If any provision of these Terms of Service is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction or arbitrator under applicable law, including any applicable federal or state law of the United States, such provision shall be deemed severed from these Terms to the minimum extent necessary, and the remaining provisions of these Terms shall continue in full force and effect. The parties agree that the court or arbitrator should endeavor to give effect to the parties' original intentions as reflected in the provision to the extent possible.

The invalidity or unenforceability of any provision of these Terms in one jurisdiction shall not affect the validity or enforceability of that provision in any other jurisdiction, nor shall it affect the validity or enforceability of any other provision of these Terms in any jurisdiction.

No waiver by Pizza Luce of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Pizza Luce to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

14. Additional Legal Provisions

14.1 Entire Agreement

These Terms of Service, together with our Privacy Policy and any other agreements expressly incorporated by reference herein, constitute the entire agreement between you and Pizza Luce with respect to the subject matter hereof, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding such subject matter.

14.2 No Waiver

Our failure to enforce any right or provision of these Terms shall not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if made in writing and signed by a duly authorized representative of Pizza Luce.

14.3 Force Majeure

Pizza Luce shall not be liable for any failure or delay in performance of its obligations under these Terms caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, epidemic, government restrictions, labor disputes, supply chain disruptions, utility failures, cyberattacks, or any other events outside our reasonable control ("Force Majeure Events"). In the event of a Force Majeure Event, we will use commercially reasonable efforts to resume performance as soon as practicable.

14.4 Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. Pizza Luce may freely assign or transfer these Terms or any rights or obligations hereunder to any affiliate, successor, or acquirer without restriction. Any attempted assignment in violation of this section shall be null and void.

14.5 Third-Party Beneficiaries

These Terms do not and are not intended to confer any rights or remedies upon any person or entity other than you and Pizza Luce, except as expressly provided herein.

14.6 Headings

The section headings used in these Terms are for convenience only and shall not affect the interpretation or construction of these Terms.

14.7 Electronic Communications

By using our Website, you consent to receiving electronic communications from Pizza Luce. You agree that any notices, agreements, disclosures, or other communications we send to you electronically, including via email or through the Website, satisfy any legal requirement that such communications be in writing.

15. Food Safety and Allergen Notice

Pizza Luce takes food safety seriously and operates in compliance with applicable federal and state food safety regulations, including those enforced by the U.S. Food and Drug Administration (FDA) and applicable state health departments. However, we cannot guarantee that any food item is completely free from cross-contact with allergens, including but not limited to gluten, dairy, eggs, nuts, soy, shellfish, and other common allergens.

Nutritional and caloric information provided on our Website, if any, is intended as a general guide only and may vary based on portion size, preparation method, ingredient sourcing, and seasonal variations.

16. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, your use of our Website, or any order-related matters, please do not hesitate to contact us using the information below:

We aim to respond to all inquiries within three (3) to five (5) business days. For urgent order-related issues, please reference your order number in the subject line of your email for expedited assistance.